User Excitement Touchpoints – BUSSE Design+Engineering

Our Service offer

+ Manual

+ Quick Start Guide

+ Customer Journey

+ Explanative Illustrations

+ Explanative Animations

+ Unboxing and Packaging

+ Service Design

+ Concept Web Tools

+ Concept App – Menu Structure

+ Concept App – Content

The Problem

The foundation of User Satisfaction and the brand experience world are the physical products, their functions and the customers' experience when using and commissioning them. A lot of potential is wasted here: Good products are frustrated by poorly implemented user guidance and operating instructions, which often end up unread in the waste paper…
On the other hand, the digital world offers a lot of potential by linking different media and contents.

Some brands clearly show how just unboxing and setting up the products can become a celebrated experience. While many years ago people preferred to change the copier instead of replacing the toner, now even the dumbest user is successfully guided through the process by animated information.
This is exactly where we want to start.

Our work process

Customer Journeys
+ Determination of user touchpoints
+ Identification of different user types and their requirements / needs
+ Search for possibilities of digital additional benefits such as learning support / personalization

Documentation and UX / Graphic Design
+ Clean structuring of information and display options for user manuals
+ Creation of a coherent and self-explanatory documentation

+ Explanatory graphics and animations / storyboards
+ Development of content and structures for user manuals and quick guides
+ Generation of additional content like videos etc.

Our added value
+ UX and graphic competence are embedded in house. Industrial design and engineering accelerate understanding of new and complex technology.
+ If the product is also developed by our company, we know all the details of the product.

WÜRTH - Quick Guide

The modular WÜRTH ORSY case system allows the assembly of individual configurations for the storage of tools and working material. With the help of the focused operating instructions the user can quickly and efficiently find and evaluate the relevant information. The compact, precise texts are complemented by descriptive graphics.

WÜRTH – User Manual

Calistair Air Purifier

The calistair air purifier offers a small air decontamination device at the size of a conventional air conditioner. The user interface has few elements and is very simple to use and understand, but in some cases the device has to be opened for maintenance purposes. In this case, the quick guide helps to illustrate allo relevant parts of the device, its names and how to interact.

Bühler Tubo

The TUBO conveyor system for grain and bulk materials from Bühler greatly facilitates the transport of bulk materials within production plants. Its flexibility and wide range of applications is made possible by innovative technologies. These require expertise and professional installation. To make the installation as easy as possible and to ensure that the required knowledge is quickly at hand, the user manual is clearly and efficiently structured.

Other references

STRONG BRANDS AND STRONG PRODUCTS NEED A STRONG PARTNER.
Here you will find a selection of references from various industries and fields of activity - from product development to construction. We will be happy to compile a collection of references individually tailored to your industry and project plans.

INTERESTED?

We are looking forward to your project and are eager to help you.

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busse-design.com/kontakt

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info@busse-design.com

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+49 (0)7308 811 499 0